Admission Guide

Required Documents

Please bring along the originals of the following.

 

Required Document Patient Type
Admission Authorisation Form Any patient requesting admission
NRIC/Passport/Re-entry Permit Singapore Citizen or Singapore Permanent Resident above 15 years old
Birth Certificate Singapore Citizen or Singapore Permanent Resident aged 15 and below
Passport/Entry Permit/Work Permit/Employment Pass Non-resident Employee or Non-resident
Letter of Guarantee Any employee whose employer provides medical coverage for hospitalisation
CPF Membership Card Work permit/employment pass holder
Work Pass Work permit/employment pass holder
Letter from Employer Work permit/employment pass holder
NRIC of Medisave Account Holder Singapore Citizen or Singapore Permanent Resident who is utilising the Medisave account for self or a family member
Completed Medical Claims Authorisation Form Singapore Citizen or Singapore Permanent Resident who wishes to utilize a family member’s Medisave account

Checklist for Admission

  • Current medication
  • Personal amenities such as slippers, comb, toothbrush, towel, etc.
  • Change of undergarments
  • Slippers
  • Personal toiletries such as toothpaste, shampoo, soap etc. (optional as these will be provided by the hospital)

Class A Ward provides the following amenities and toiletries:

  • Slippers
  • Shampoo
  • Shower Foam
  • Shower Cap
  • Toothbrush
  • Toothpaste
  • Comb

Personal Valuables

Patients are advised to leave valuables such as cash, jewellery and mobile phones at home. JurongHealth shall not be held liable or responsible for the loss or damage of any valuables or personal items during a patient’s stay. Patients and their caregivers who bring valuables to the hospital do so at their own risk.

Wrist Identification

Every patient will be required to wear a wrist identification band with an attached Real-time Location System (RTLS) tag upon admission. The band will hold information such as the patient’s name, NRIC, ward number and address to enable identification by hospital staff. The RTLS tag is a safety feature that will enable the tracking of a patient's location within the hospital. Please wear it at all times during your stay in our hospital.

Consent to Treatment

Upon your admission to the hospital, you are deemed to have agreed to the required treatment for your medical condition. Some procedures may require your consent in writing. Your doctor will explain these procedures to you in detail.

Daily Ward Routine

The daily ward routine consists of the following:

  • Ward rounds by the doctors (usually in the mornings)
  • Meals (Breakfast, lunch, tea break, dinner)
  • Medication
  • Visiting Hours (10am – 8.30pm daily)
  • Bedtime

The routine may vary if you are scheduled to undergo clinical tests, X-ray, or other clinical procedures.

Nurse Call Button

If you require assistance at any time of the day, please press the Nurse Call Button located on your bed panel and a nurse will attend to you shortly.

Meals

To aid our patients’ recovery, our dieticians and chefs work closely to plan the menus in our hospitals. A variety of cuisines are available to patients. Halal meals will be served to Muslim patients. The care team will also take note if you require a special diet.

Smoking Prohibition

Under the law, smoking is prohibited within the hospital premises. Please be considerate to other patients.

Patient Entertainment

A patients’ lounge is located in every ward. The lounge is equipped with a television set, daily newspapers in various languages, and other reading materials.

Leaving the Ward

If you wish to leave the ward for any reason, please inform the staff on duty at all times so that they can take note of your whereabouts and ensure that you do not miss your medication, scheduled tests or visitors.

Leaving the Hospital Premises

For your own safety, please do not leave the hospital premises until your doctor has cleared you for discharge. Patients who request to be discharged against the doctors’ advice will be required to sign an AOR (At Own Risk) form.

Your doctor will inform you when you are ready to be discharged. For your own safety, please arrange for a family member or friend to pick you up from the hospital.

The discharge process may take some time to allow the care team to complete processes such as the following:

  • Contacting your next-of-kin about your discharge
  • Preparation of discharge summary
  • Preparation of medication
  • Scheduling of follow-up appointments
  • Counselling on post-discharge care