Visiting Patients

We understand that patients need the support of their family and friends during their recovery process. For the consideration of other patients who need their rest, please adhere to the stipulated visiting hours when visiting our patients.

As children have low levels of immunity, we strongly discourage visitors from bringing babies and children under the age of seven into the wards.

Visiting Hours

Daily Visiting Hours

10am – 8.30pm daily

Registration

Our Visitor Management System helps to track the flow of visitors in and out of our hospitals. It will facilitate contact tracing in a pandemic situation. All visitors to the wards are required to register.

Only a one-time registration is required for visitors and the registration will be valid till the patient's discharge. 

Registration at Self-registration Kiosks & Visitor Registration Counters

Registration at the self-registration kiosks located at Tower C – JCH, Level 1 is only applicable to Singaporeans, Permanent Residents and foreigners holding NRIC/FIN/Student Pass/Senior Citizen's EZ Link Card/Singapore Driving Licence. Foreigners holding work permits/ employment passes and overseas visitors are required to register at the Visitor Registration Counter at Tower C – JCH, Level 1.

Information Required for Registration

We require the following information at the point of registration:

  • Patient’s Name (Full name or part of the name as per NRIC)
  • Patient’s Ward Number
  • Patient’s Bed Number
  • Visitor’s NRIC/FIN No. 
  • Visitor’s Mobile Number (Local Number)

Visitors who do not have any of the above may approach our Visitor Registration Counter for assistance. A registration label will be issued upon successful registration.

All information provided by visitors will be kept strictly confidential and used solely for the purpose of ward visitation and contact tracing in the event of a pandemic situation.

Number of Visitors

We allow a maximum of four visitors per patient at any one time

If the maximum number of visitors is exceeded, a visitor may be placed on the visitor waiting list. An SMS will be sent to the first visitor on the waiting list as soon as a visiting slot is available. Please arrive at the gantry within 10 minutes of receiving the SMS. Otherwise, the slot will be given to the next visitor on the list after 10 minutes.

Use of Mobile Phones

Mobile phones may interfere with the medical equipment used in the wards. As such, visitors are requested to turn off their phones while visiting patients.

Photo-taking & Video Recording

Photo-taking and video recording are not allowed in the wards. Please respect our patients’ privacy and need for rest.

Staying Over

For the consideration of other patients, only patients staying in Class A accommodation are allowed to have their family members stay overnight. To minimise disturbance and inconvenience to other patients, family members are not allowed to stay over in other accommodation categories, where there are other patients staying in the same ward.