To protect our vulnerable patients, visitors are advised to be socially responsible and refrain from visiting patients if unwell.
Please read through the information below before entering our patient care areas.
10.00am - 8.30pm
12.00pm - 2.00pm5.00pm - 8.30pm
12.00pm - 8.30pm
Visitors going to the general wards are required to register daily on the day of the visit.
Effective 29 August 2022, visitors/caregivers who
will not be allowed to enter patient care areas.
Visitors are encouraged to register digitally via this online registration form to minimise waiting time.
Visitors are required to bring any of the following documents for registration:
Registration at the self-registration kiosks located at
Tower C – Jurong Community Hospital (JCH), Level 1 is only applicable to Singaporeans and Permanent Residents holding NRIC/ Singapore Driving License/ Senior Citizen/ Student EZ-link card. Foreigners holding work permit/ employment pass/ passport are required to register at the
Visitor Registration Counter at Tower C – JCH, Level 1.
Visitors who do not have any of the above may approach our Visitor Registration Counter for assistance. A registration label will be issued upon successful registration.
Information provided during registration will be treated in strict confidence and used only for the purpose of ward visitation and contact tracing during a pandemic situation.
For visitors who use personal mobility aids, please refer to our
guidelines on using PMAs on our hospital premises.
Q1. Why am I unable to scan at the gantries?
Q3. How can I register as a visitor?
At the self-registration kiosks or visitor registration counters located at Levels 1, Tower C (JCH)
Q4. What kind of information do I need to furnish as a visitor?
Q5. What kind of identification documents do I need to register as a visitor?
Any of the following:
Q6. Is there any limit on the number of visitors for those who are dangerously ill?
Dangerously ill patients in general wards are allowed up to 5 pre-designated visitors throughout the patient's hospital stay, and up to 2 pre-designated visitors at patient's bedside at any one time (Visitation can extend beyond visiting hours).
Dangerously ill patients who are clinically diagnosed as vulnerable and at-risk are allowed up to 5 pre-designated visitors throughout the patient’s hospital stay (Visitation can extend beyond visiting hours).
Q7. Can children visit?
No. Children 12 years old and below are not allowed to enter the wards for their safety.
Q8. What happens if I do not have all the particulars of the patient?
Please approach our staff at the visitor registration counters located at the JCH Tower C Level 1 for assistance.
Q9. As a ward visitor, do I need to register again when I come back later in the day?
No. However, visitors are required to register daily before entering the wards.