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Our Services

Medical Social Services

Medical Social Services

Medical Social Services aims to serve patients, their families and the community in a holistic, patient-centric and integrated manner with a view to ensure the psycho-social well-being of residents in the west. We aim to pioneer new and cost-effective intervention programmes and services to support patients and their families who may have difficulties in coping with emotional, psycho-social, financial and care problems arising from ill health and traumatic injuries.

As members of a multi-disciplinary team, Medical Social Workers (MSWs) collaborate with the healthcare team and community resources to provide patients and their families with comprehensive care. Our social work coordinators also provide support to MSWs in delivering psycho-social care to our patients.

We also conduct social work related training for health care and social work professionals such as Applied Suicide Intervention Skills Training (ASIST).

Accreditation

All MSWs are required to be accredited with the Singapore Association of Social Workers (SASW). We abide by the social work code of ethics and are governed by the guidelines stipulated by the Association.

The Medical Social Services team delivers the following services:

Care & Discharge Planning

MSWs assist patients in making a smooth and seamless transition from the hospital back into the community, through the development of a plan that includes ongoing maintenance, continuity of care and efficient use of hospital and community resources.

The process can involve:

  • Collaboration with different medical and health disciplines through case discussions and multi-disciplinary meetings
  • Family conferences
  • Liaising with external service providers as well as referrals to institutions such as day care, nursing home, community hospitals, etc.

Case Work & Counselling

MSWs provide counselling and psychotherapy for both patients and caregivers. Counselling is available for individuals who are experiencing difficulties in adjusting to illness, disability, and treatment leading to anxiety, emotional distress, grief and loss issues, as well as personal and family problems.

MSWs also link patients to external resources such as Family Service Centres to ensure continued support even after their discharge.

Financial Assistance

Medical treatment costs are common concerns among many patients. In addition to formal assistance schemes such as Medifund, we point needy and eligible patients to external resources that can help cover their treatment costs and other practical needs arising from their illnesses.

Risk Assessment

MSWs also conduct risk assessments for patients to ascertain potential safety issues after a patient’s discharge. Referrals can be made in situations whereby the patient has been admitted as a result of a suicide attempt or domestic violence. Through the assessment, MSWs will not only provide emotional support but will also work with the patient and the hospital team to develop safety plans for these patients.

For suicide cases, all MSWs attending to patients are trained in Applied Suicide Intervention Skills Training (ASIST) from LivingWorks (Calgary, Canada).

Psychological Trauma Support

Patients admitted as a result of traffic accidents and other traumatic injuries are often exposed to psychological trauma. Our MSWs aim to provide support to these patients and their families to help them cope more effectively. MSWs are trained as CARE (Caring Action in Response to an Emergency) officers to provide Critical Incident Stress Management (Individual and Group) for people affected by critical incidents or national disasters.

Support Groups

Dealing with the onset of an illness is never an easy experience for patients and their families. MSWs organise and facilitate support groups, whereby patients or their families can share their concerns in a supportive environment and meet individuals who share similar experiences.


NTFGH Clinic A24 Medical Social Services

Clinic A24 Medical Social Services

Opening Hours
Mon - Fri: 8.30am to 5.30pm
Sat: 8.30am to 12.30pm
Sun & PH: Closed

Location
Ng Teng Fong General Hospital
Tower A - Specialist Outpatient Clinics
Level 2

Floor Map

JCH Clinic C11 Outpatient Clinic

Clinic C11 Outpatient Clinic

Opening Hours
Mon - Fri: 8.30am to 5.30pm
Sat, Sun & PH: Closed

Location
Jurong Community Hospital
Tower C – Community Hospital
Level 1

Floor Map



Photo of Zeng Hui Hui
Zeng Hui Hui
Designations
  • Head, Medical Social Services
  • Principal Medical Social Worker
Qualifications
MSocSC (Behavioural Health) (HK), BA Social Work (S’pore), G Dip in Counselling Practice (S’pore)
Institutions
Ng Teng Fong General Hospital
Photo of Koh Li Lian
Koh Li Lian
Designations
  • Head, Medical Social Services (JCH)
  • Principal Medical Social Worker
Qualifications
M Social Work (S’pore), G Dip in Counselling Practice (S’pore), BA in Social Work (S’pore)
Institutions
Jurong Community Hospital
Photo of Lim Boon Chee
Lim Boon Chee
Designations
  • Senior Principal Medical Social Worker
Qualifications
Masters in Art Psychotherapy (UK), BSS (Hons in Social Work)
Institutions
Ng Teng Fong General Hospital
Photo of Molly Koh Meow Ling
Molly Koh Meow Ling
Designations
  • Senior Principal Medical Social Worker
Qualifications
BA Social Work (S’pore), G Dip Psychotherapy (CBT) (S’pore)
Institutions
Jurong Community Hospital
Photo of Constance Thong Lay Huay
Constance Thong Lay Huay
Designations
  • Principal Medical Social Worker
Qualifications
MSc Marriage and Family Therapy (USA), BA Social Work, General Mathematics (S’pore)
Institutions
Ng Teng Fong General Hospital
Photo of Helen Lee
Helen Lee
Designations
  • Principal Medical Social Worker
Qualifications
Master of Social Work (S’pore), G Dip Psychotherapy (CBT) (S’pore)
Institutions
Ng Teng Fong General Hospital
Photo of Ho Bee Hong
Ho Bee Hong
Designations
  • Principal Medical Social Worker
Qualifications
M Social Work (S’pore), BA Social Work (S’pore), G Dip Solution-focused Brief Therapy (S’pore)
Institutions
Ng Teng Fong General Hospital
Photo of Karen Wong
Karen Wong
Designations
  • Principal Medical Social Worker
Qualifications
G Dip in Counselling Practice (S’pore), BA Psychology (Aus), G Dip Social Work (S’pore)
Institutions
Jurong Community Hospital
Photo of Tiffany Soh
Tiffany Soh
Designations
  • Principal Medical Social Worker
Qualifications
BA Social Work (S’pore), G Dip in Counselling Practice (S’pore)
Institutions
Ng Teng Fong General Hospital
Photo of Chew Tee Kit
Chew Tee Kit
Designations
  • Senior Medical Social Worker
Qualifications
BA Social Work
Areas of Interest
Community Health
Institutions
Ng Teng Fong General Hospital
Photo of Chin Chi Hsien
Chin Chi Hsien
Designations
  • Senior Medical Social Worker
Qualifications
BA Social Work (Hons) (S’pore), G Dip in Counselling Practice (S’pore)
Institutions
Ng Teng Fong General Hospital
Photo of Jenny Wong
Jenny Wong
Designations
  • Senior Medical Social Worker
Qualifications
BA Social Work (S’pore), Dip in Clinical Supervision (S’pore)
Institutions
Jurong Community Hospital
Photo of Seah Yilin
Seah Yilin
Designations
  • Senior Medical Social Worker
Qualifications
Masters in Social Work (HK), BA Social Work (S’pore), G Dip in Counselling Practice (S’pore)
Institutions
Ng Teng Fong General Hospital
Photo of Sim Chiew Te
Sim Chiew Te
Designations
  • Senior Medical Social Worker
Qualifications
BA in Social Work (Singapore), Graduate Diploma in Counselling Practice (Singapore)
Institutions
Ng Teng Fong General Hospital